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Refund Policy

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. The Rhode Island Department of Health prohibits the return of pierced earrings and body jewelry. All sales of jewelry for piercings will be considered final sale. We also will not accept returns on items with heavy wear or obvious intentional damage.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable). All partial refunds are fully at our discretion:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are not approved, then the item will be returned to you at our earliest convenience.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at fennelandclark@gmail.com.

Missing or lost deliveries (if applicable)
Due to the valuable nature of our goods, all of our packages are shipped with delivery confirmation or tracking and insurance.
In the event of a missing package that is confirmed missing or undelivered by our shipping provider, reimbursement for the missing package will be released upon payment of the package shipping insurance payment (if applicable).
If the package is confirmed delivered, but cannot be located within 7 business days, it should be treated as theft, and we will require a copy of your police report in your local jurisdiction in order to evaluate if we will reimburse, redeliver, or take any other action at our discretion.

Repair services (if applicable)
Due to offering multiple unique and limited-quantity items, exchanges may not be possible for some damaged items, and we may offer the alternative solution of a repair at our discretion.
We may elect to charge for repairs for any item not in its original condition, or is damaged or missing parts for reasons not due to our error. We will provide the customer with an estimate prior to proceeding in this case. The decision to charge or not charge for a repair will be entirely at our discretion.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at fennelandclark@gmail.com and send your item to: 11 South Angell St PMB 412, Providence, RI, 02906, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 11 South Angell St PMB 412, Providence, RI, 02906, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.